Frequently Asked Questions



What are the benefits of using digital models?

OrthoVault’s digital orthodontic study models are easy access at anytime through the online portal. By keeping your files online you can free up valuable office space and never have to worry about buying storage boxes or cabinets again. In addition, OrthoVault digital study models arrive in less time and cost less than plaster models.

How do I send my cases to OrthoVault?

You can send us upper and lower traditional impressions (PVS material is preferred), poured stone models or digital impressions files (.STL format) along with your completed prescription. We also ask that you include a bite registration with your case to ensure accuracy. To download a PDF prescription form, click here.

What type of impression material should I use?

Any type of Alginate or PVS material can be used. If alginate is used we prefer that it be poured in stone at your office to avoid distortion from shrinkage during shipping.

What type of impression tray should be used?

Disposable impression trays are recommended; metal trays will be returned, however you will incur a return shipping fee.

How do I view my digital study models?

You can view your study models with the free OrthoViewer software. This software is available for download from the online portal when you log into view your study models.
For detailed instructions on viewing your tudy models, click here
For instructions on using the OrthoViewer, click here.

Is there a startup cost for the OrthoViewer software?

No, the OrthoViewer software is free.

What are the system requirements to use the OrthoViewer software?

Windows Operating System and a High Speed Internet Connnection

What are the capabilities of the OrthoViewer?

OrthoViewer is a simple but effective software program for viewing orthodontic study models. Models can be viewed in all standard views, in occlusion and open and point-to-point measurements can be performed.

How quickly will I be able to view my OrthoVault digital study models?

Your OrthoVault digital study model file will be ready to download within 5 business days after the case is received in our lab.

How will I be notified when my digital models are ready to view?

You will receive an email notification to let you know your files are available.

Can you clean up the models before creating the digital study model?

Yes, once the model is scanned we clean up the digital model file by filling in any voids and removing bubbles.

How much does an OrthoVault digital study model cost?

we’d love to send you detailed information about our pricing and the options available. Please contact us for more information.

Can I request a digital study model and a physical stone model on the same case?

Yes. Physical stone models can be completed at any time after the digital models have been completed. Because these are two separate processes the turnaround time on this type of case may be longer. Please contact us for details.

Can you produce a physical study model from the OrthoVault digital study model file if I need it at a later time?

Yes, we have the ability to print a durable resin model on our state-of-the-art 3D printer or use the file to create a traditional stone model.

Can I use the same set of models to create digital models and have an appliance fabricated?

Yes. We can use your digital study model file to fabricate appliances.